Customer commendations


CUSTOMER CARE is just as important to us as providing high-quality building services. But we don’t expect you to take our world for it… below are commendations from our customers. (Should you wish to speak with any of these customers before engaging our services, please let us know so we can put you in touch.)



“Nobody likes the disruption of building work…but the pain is certainly eased when Bart and Thomas are around. They are always cheerful, helpful and reliable, and became not just our builders, but our friends.”
TV presenter Clare Balding and partner, BBC newsreader Alice Arnold

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“Bart & Tom were recommended to me when I had a small job I needed doing in my last house, which they dealt with both quickly and efficiently. When I needed a complete renovation of my new house — a workrman’s cottage — I naturally thought of them. The work they undertook was done in stages over a number of months, and was of an excellent standard, and they were extremely helpful working around me (as I was living in the house throughout the renovation). I willingly recommend their services to other people.”
Dr Fiona Haughey, Director of Archaeology on the Thames Project

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“Bart & Tom have looked after us for many years – they are brilliant at working out how to make the impossible, possible and no job is ever too small or too large. They are honest, reliable, good company to have around and do everything with a smile (even when we had a crisis at 6pm on a Friday evening!). I have no hesitation recommending them and their team.”
Katie Vaughan-Edwards, Belgravia

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“I have worked with Bart and Tom on my last two property refurbishments/structural developments and am extremely happy with the results achieved!

“Not only are they and their team highly skillful, very responsible, experienced and capable of covering all tasks necessary, but they always have a sense-making solution for all problems which can occur during a complex refurbishment. They are perfect gentlemen – very polite, and always have a smile on their face!  Disruptions and dirt are kept to a minimum, top quality and value for the money spent and they have always finished within the time-line set.

“I will certainly always use their services for all future projects of mine!”
Andrea Hilweg-Gant, Kensington, London

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“When we started a new demanding refurbishment project about half a year ago, I felt confident and safe from day one again — knowing from my past projects that Bart & Tom are not only great builders but able to do the impossible! No task too big, always a smile on their faces and a fantastic teamwork.

“A run-down large maisonette flat transformed into an open-space beauty, Bart & Tom and their network of trades turned it into a very high-end property we are very happy to move in now. I have shown the flat to architects and other professionals who were all amazed by the quality of execution and top level of finishings.

“As I have written in a past review for our last refurbishment, I can only praise the guys for their work ethics and will never hesitate a second to have them on board in future!”
Andrea Hilweg-Gant, Kensington, London

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Bart and Tom, with their co-worker Marcin, have just built me a ‘just beautiful’ bathroom.  I will miss seeing them each morning, as it was such a pleasure having them working here.

Despite the dust and impossible mess, each day they somehow left the house clean – and sanity prevailed! I so strongly recommend them to anyone who needs work done in their home.  I will definitely have them here again!
Christine Coral

Bart and Tom have also since updated my other two bathrooms. They did a wonderful job, along with Marcin and the magical Benjamin. Thank you all for being so professional and considerate.
Christine Coral

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Thank you for the splendid work you carried out at my property in Hanwell. You did an excellent job with the loft conversion and complete refurbishment of the upper floor of my Victorian terraced property. It was carried out professionally and to the highest standard. I am very pleased with the result, and happily recommend you.
Adrian Lawson

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Bart and Tom have just completed a refurbishment of a two-bedroom flat for us.  Their work was of a very high standard, and they couldn’t have been more helpful; they are always very cheerful and a pleasure to work with. They were happy to source items for us and give advice when needed. I highly recommend them.
Jane Cooper

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Bart and Tom are brilliant builders and very lovely men to work with. They were recommended to me by a friend, and I have no hesitation in recommending them to you.

My flat needed gutting when I bought it — new walls, floors, electrics, windows, the lot. It felt like a daunting task, but Bart and Tom had solutions for everything. I felt I could trust them completely, and they didn’t disappoint. They created a beautiful flat that I love, on-time and to cost. I can’t thank them enough for that.

The quality of their workmanship receives constant praise from others. I really can’t recommend them enough. Always helpful, always readt with a smile, they’re a joy to have around.
Rosie, Pimlico

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I would certainly recommend Bart and Tom. They are very reliable and always polite and friendly. They are also good at finding creative solutions to design problems. Most importantly, three years on, my flat is still in excellent condition, which is a tribute to the excellent standard of their work.
Ms L Jones

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Bart and Tom were recommended to me by my architect. They are excellent craftsmen and great to work with. I have no hesitation in recommending them to others.

My house needed refurbishment from the ground up — new kitchen, new bathroom, new windows, floors and walls. They finished everything on time and on budget. Highly recommended!
Martin Berger

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22 Comments to "Customer commendations"

  1. Emily Thompson says:

    Bart and Tom and their team have recently finished a full kitchen refurb project for me which also involved a number of structural changes. The work has been finished to a high standard, and I’m really pleased with the end results.

    Bart and Tom were extremely quick to respond to calls/texts and answer questions, and overall were great communicators throughout the project. They were also quick to make right a couple of small things that needed re-doing and took full responsibility for ensuring a high quality finish.

    Whilst the project went on a little longer than anticipated, they were sure to fully complete all the small bits and bobs and the end of the job, and I’ve not been left with a snag list at all, and can just get on with enjoying my new swanky kitchen:) If I could add a before and after pic of the kitchen here I would, as I just want to show it off!

  2. Aurelien says:

    We have had Bart and Tom team for 3 months to deliver our project of ground floor full renovation (kitchen, moving walls, moving bathrooms, floor….). We are extremely happy with the work they did in the house.

    While we stayed living in during the work, the house was always clean in the evenings and the disruption was as minimal as it could be, given the scale of the project.

    On top of that, they were very helpful, finding solutions for all our needs and showed flexibility when we needed some changes.

    Last but not least, they are very professional and customer focused, always aiming for customer satisfaction (even when it means readjusting something done).

    I can only highly recommend them and will for sure call them back for future work.

  3. Lara Curry says:

    Im really happy with the great work Bart and Thom did resurfacing/tiling my patio and sorting out drainage issues. They were polite, efficient and professional. The patio looks incredible and I’m a very happy customer. I wouldn’t hesitate to recommend or use them again.

  4. Stephen Nicholl says:

    Bart and Tom are a great team – friendly, efficient and professional – and have done a wonderful job in completely refurbishing our main bathroom. The work itself was carried out by their colleague Marcin and I’m delighted with the overall result. The tiling pattern we’d chosen, in particular, required a high level of skill and precision, to which Marcin proved more than equal. I will now be using Bart and Tom again to do our other bathroom.

  5. Claire KH says:

    Bart and Toms team redecorated 2 bedrooms and a small cloakroom and tiled my kitchen. Their team arrived on time, put in a full day and kept disruption and mess to a minimum. The wallpaper for the cloakroom arrived damaged and the tiles were delayed (both were issues with the suppliers) so B&T had to come back to finish the job. This was easy to arrange and the replacement wallpaper was again damaged, the decorator managed to hang it and disguise the fault. The tiler did a great job with the cement tiles that were time-consuming to lay and required sealing twice. I will use B&T again when I decide on the next room.

  6. Anna says:

    Bart & Tom (not forgetting their plumber Martin!) did a complete refurb on one of our bathrooms and created a second from what was a bedroom. We are really happy with the work and wouldn’t hesitate to use them again. We highly recommend them to others. Thanks B & T. If I can work out how to upload photos, I will.

  7. Fahed Maida says:

    We appointed Bart and Tom to fix our front elevation and driveway which were both in a very bad condition after we bought our house. Bart and Tom quote was the most detailed we received (not the cheapest). We liked the way they approached the job and asked about each detail. They are proper building managers who rely on a strong team with various skills. They gave us advice regarding materials to use and we completely trusted their advice. I work in the construction industry myself, but I trusted that they know about materials and products more than me. The finished product was amazing. I will share photos of completed work for the front Edwardian elevation and the matching porch on social media and mentin them. Highly recommneded.

  8. Rebecca and Steve Barnes says:

    Bart and Tom fitted our new kitchen and wood flooring throughout the ground floor of our house.

    They were very good communicators and we felt that we knew what to expect at every step. The work has been completed to a very high standard, and Martin who we had on site for the majority of the job seemed to be an absolute perfectionist.

    We were very pleased with the end result and would very much recommend them. If we need work in the future, we would definitely go back to Bart and Tom.

  9. Stas says:

    We recently bought a new property and Bart and Tom did a number of jobs on it, including roofing and significant internal renovation.

    They were a pleasure to work with, and were very responsive and helpful, especially as this was our first building project.

    Their prices were reasonable and they charged the estimated price. Would recommend!

  10. Laura says:

    Bart and Tom and the whole team were fantastic from start to finish on our bathroom refurbish. Now our bathroom looks so amazing the rest of our house is jealous 🙂
    We’ll definitely be calling them to help us with our next project!

  11. Ceal Pearman says:

    Bart and Tom are professional, efficient and knowledgable. They built our extension and we are very happy. The whole team always had a smile and were very courteous and tidy which we really appreciated.

    They are reliable and with such a good eye for detail I would recommend them to anyone… and have done.

    Thanks guys!

  12. Jon says:

    We used Bart and Tom to do a full renovation and enlargement of the downstairs of our house. We were super happy with the work they did. We found them to be professional, open, patient, and extremely passionate about the quality of their work. The biggest reassurance for me was the number of other construction professionals (both friends and contractors) with many years’ experience, who commented on the excellent workmanship and finish. I don’t have any regrets or complaints and I am already planning to employ their services again.

  13. Rachel Ediss says:

    Bart and Tom and their team have been fantastic on my project, the renovation of a house which hadn’t been touched for decades.
    They have dealt with evolving plans with imagination, resilience, patience, and active problem solving. There are so many decisions to make on a project like this that I really valued their advice on design and prioritization, incorporating many of their ideas.
    The work has been of a very high standard, and they also have a great network of trades, all of whom have been pleasant and skillful.
    I’ve been impressed by their responsiveness, proactive and reactive communications, efficiency and customer care. I wouldn’t hesitate to recommend them and will work with them again.

  14. Sarah and John Keogh says:

    From my first meeting with Bart and Tom they demonstrated great knowledge and suggestions on refurbishing our loft ensuite and decorating our house. Throughout the five week project, their availability to discuss progress and changes was excellent. They managed any issues quickly and professional and provided great advice on interior changes to the bathroom. Their team worked tirelessly to ensure the project was completed. The finished product was to the highest standards and would strongly recommend them to anyone for building projects. Their customer care is first class. Thank you for making our house a fabulous home.

  15. Dudley Desborough says:

    Bart & Tom exceeded all of our expectations. Something I never expected to be able to say about builders, especially these days. They were a pleasure to talk to, incredibly attentive and considerate. And the level of craftsmanship was superb. I wouldn’t hesitate to use them again or to recommend them, and indeed we will. No doubt.

  16. Deven Chauhan says:

    Bart and Tom recently renovated a kids room that was a bit of disrepair. They removed an old out of date cupboard, undertook some serious plaster work, put in a a modern up-to-date cupboard made exactly to our specifications and a paint job.
    Their professionalism, customer service and quality was fantastic. In addition they helped out with a number of other jobs whilst in the house. All the while they communicated really well with us.
    Highly recommended

  17. Sylwia Williams says:

    Bart and Tom have just finished working on my property. I can’t praise them enough.First of all, the given quote was the actual one (no surprises, no hidden costs!). Second of all, they finished within given deadline and to the highest standard possible. Last, but not least, they were professional, efficient and full of good advice all the way through. I will definitely use them again. Fantastic, reliable, local company!

  18. Marco Platti says:

    Bart and Tom have now become my go-to professionals for everything I need done in the house. They have just completed the installation of a new water tap for the irrigation system on my terrace and manufactured and installed a new dormer window. They are now working on a new walk-in shower for my master bedroom and I am also having a set of custom-built doors for the living room made by them. I have been working with them for several project and, besides the outstanding quality and value of their work, Bart and Tom (and the other guys…) are a really nice bunch: honest, clean, reliable and punctual. I highly recommend them to anyone looking for ‘that extra special touch’.

  19. Suzanne Ryan says:

    Bart and Tom ( and Daniel) have just completed a kitchen project for me . They were professional, reliable and finished to a good standard.
    They are really nice guys and as others have said, cheerful and often heard laughing.
    Definitely recommend and will use again

  20. Kristina McDermott says:

    Bart and Tom did an excellent job on our house. Very reliable, great work and great attention to detail! They went above and beyond what I required of them at every turn. I highly recommend them.

  21. Bal says:

    Bart, Tom and Benji are a great team and helped from the beginning by recommending architects/engineers and party wall experts, which we knew nothing about.

    Our full length dormer loft conversion with separate shower room was finished early and they kept the mess to a minimum …much appreciated as I have allergies!

    We are having them refurbish our family bathroom and are happy to wait till they are free because we found them trustworthy and the quality of their work was great.

    I will use their services in future without hesitation.

  22. Gillian Brown says:

    Bart and Tom and their plumber came to sort out a disaster left by a previous plumber. They installed new radiators and put a new tap on my kitchen sink.

    They work speedily and efficiently. They take care whilst they are working and everything is left spick and span before they leave. The plumber is really shy and quiet but Bart and Tom seem to enjoy their work too much – you frequently hear them laughing. They are a great team.

    I am probably going to get some cupboards made by their carpenter.

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